Incidents reported on status page for Atomicwork Inc https://status.atomicwork.com/ https://d1lppblt9t2x15.cloudfront.net/logos/e485e8e9b17c12a9f8d250cf7788bdd4.png https://status.atomicwork.com/ en https://status.atomicwork.com/incident/878864 Sun, 26 Apr 2026 04:30:00 -0000 https://status.atomicwork.com/incident/878864#015262517dd48d13b4ece49f5ddaac90977701bbd4ccecc15253928bbdc44789 Scheduled Maintenance: EU Database Infrastructure Upgrade We are performing a planned infrastructure upgrade on our database layer to improve our system. During this maintenance window, the Portal and Atom services may experience a brief interruption of approximately 1 minutes. https://status.atomicwork.com/incident/856549 Tue, 24 Mar 2026 19:37:00 -0000 https://status.atomicwork.com/incident/856549#8892f79b8710567e09392d6c02e68f478c7bfd9fca6b03944f8fff0cfd375a8b "Issue Resolved System performance has returned back to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust." https://status.atomicwork.com/ Tue, 24 Mar 2026 19:20:13 +0000 https://status.atomicwork.com/#ebaccd0bb9c3e813d42155cbc30985f6f07e7c1cfafea5af72e5805a0cfe2bf4 Teams atom recovered https://status.atomicwork.com/ Tue, 24 Mar 2026 17:50:23 +0000 https://status.atomicwork.com/#ebaccd0bb9c3e813d42155cbc30985f6f07e7c1cfafea5af72e5805a0cfe2bf4 Teams atom went down https://status.atomicwork.com/incident/856549 Tue, 24 Mar 2026 16:20:00 -0000 https://status.atomicwork.com/incident/856549#dd06f27c4b0b562d1d361e1914d8551ecbdfd323f7d7d82d4bef8c660f91ebcd We are observing intermittent delays and failures in Atom's ability to respond to messages sent via Microsoft Teams. This is caused by timeouts when communicating with Microsoft's Teams Bot Framework messaging service. Interactions with Atom via Slack, Web, and the self-service portal are not affected. https://status.atomicwork.com/incident/845961 Tue, 10 Mar 2026 10:47:00 -0000 https://status.atomicwork.com/incident/845961#ec1c764297826c0660297c70f4e6e4005f984df227987b5b1d8513fc093f390c Issue is resolved. Atom is working again. https://status.atomicwork.com/incident/845961 Tue, 10 Mar 2026 10:15:00 -0000 https://status.atomicwork.com/incident/845961#346dcaa82aee097d53e3f8ec5d705fc700699163ca3445db4be12b41ed43759b One of our third party dependency is experiencing some degraded performance. We will keep you updated. https://status.atomicwork.com/ Tue, 10 Mar 2026 09:47:13 +0000 https://status.atomicwork.com/#58f0b924163b20c8a164e3523dd0df7ef5d42254a07443632f5430caa5ec49c4 Atom (UAG) - user's voice input recovered https://status.atomicwork.com/ Tue, 10 Mar 2026 09:34:02 +0000 https://status.atomicwork.com/#64b060850057878624a79cdcebde82efafc75c3a4d64bbddf0c934fa6ccf85a2 Atom (UAG) - atom's voice response recovered https://status.atomicwork.com/ Tue, 10 Mar 2026 09:02:57 +0000 https://status.atomicwork.com/#58f0b924163b20c8a164e3523dd0df7ef5d42254a07443632f5430caa5ec49c4 Atom (UAG) - user's voice input went down https://status.atomicwork.com/ Tue, 10 Mar 2026 08:50:37 +0000 https://status.atomicwork.com/#64b060850057878624a79cdcebde82efafc75c3a4d64bbddf0c934fa6ccf85a2 Atom (UAG) - atom's voice response went down https://status.atomicwork.com/incident/841694 Sat, 07 Mar 2026 06:17:00 -0000 https://status.atomicwork.com/incident/841694#55f3b9045daeddf4851bbf52a04735c4bb3a4444ab8b1e78f1a344eb163936a8 Issue Resolved System performance has returned to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust." https://status.atomicwork.com/ Thu, 05 Mar 2026 21:14:20 +0000 https://status.atomicwork.com/#744de5fccde7237caffffcb0793468405819b1e43737f1fe5893e1395254775f Atom (Slack) recovered https://status.atomicwork.com/incident/841694 Thu, 05 Mar 2026 20:06:00 -0000 https://status.atomicwork.com/incident/841694#7cd3c52b363e79f9741860661b660163d55559192a73396b24a22b45b5094a65 "Performance Degradation Notice We are currently experiencing slower than usual performance for some users. Our teams are investigating and working to restore normal service as quickly as possible. We appreciate your patience and will provide updates as we progress. " https://status.atomicwork.com/ Thu, 05 Mar 2026 18:59:21 +0000 https://status.atomicwork.com/#744de5fccde7237caffffcb0793468405819b1e43737f1fe5893e1395254775f Atom (Slack) went down https://status.atomicwork.com/ Tue, 17 Feb 2026 11:02:11 +0000 https://status.atomicwork.com/#045af7ff915b30ab0c6137f5e64b92f916812a2528516949153485834ea22774 Atom (UAG) - user's voice input recovered https://status.atomicwork.com/ Tue, 17 Feb 2026 10:32:12 +0000 https://status.atomicwork.com/#045af7ff915b30ab0c6137f5e64b92f916812a2528516949153485834ea22774 Atom (UAG) - user's voice input went down https://status.atomicwork.com/incident/824558 Sun, 15 Feb 2026 06:30:57 -0000 https://status.atomicwork.com/incident/824558#91e35898a10a03e80e6c520bbcfa71ef70322b1df9044dd0ab0198436071bea5 We’re upgrading our infrastructure to improve reliability and support new features as we scale. You may experience brief interruptions when using the Portal or Atom for about 5–10 minutes during this window. https://status.atomicwork.com/incident/823713 Thu, 12 Feb 2026 19:47:00 -0000 https://status.atomicwork.com/incident/823713#f60e5ce1af65b9c907d74129adbaca9fae5fe119448c1f24909d792c43d4bec1 "Issue Resolved System performance has returned to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust." https://status.atomicwork.com/ Thu, 12 Feb 2026 05:50:13 +0000 https://status.atomicwork.com/#ad31b76b8addd612c000990ca74b57b61749625c537ea19c233b494701f371b0 Teams atom recovered https://status.atomicwork.com/ Thu, 12 Feb 2026 02:46:53 +0000 https://status.atomicwork.com/#2e5ce25e9b98084a59e28b3a44bee96daa6342ae7d188c50e62b279bd5640ec3 Atom (UAG) recovered https://status.atomicwork.com/ Thu, 12 Feb 2026 02:35:11 +0000 https://status.atomicwork.com/#ad31b76b8addd612c000990ca74b57b61749625c537ea19c233b494701f371b0 Teams atom went down https://status.atomicwork.com/ Thu, 12 Feb 2026 02:31:48 +0000 https://status.atomicwork.com/#2e5ce25e9b98084a59e28b3a44bee96daa6342ae7d188c50e62b279bd5640ec3 Atom (UAG) went down https://status.atomicwork.com/ Tue, 10 Feb 2026 12:29:18 +0000 https://status.atomicwork.com/#aad90ed2c22cfa6a5382ae2492c02d686081ea9d7fac3102c2bc35c2ec142f63 Atom - Portal fullscreen - Chat recovered https://status.atomicwork.com/ Tue, 10 Feb 2026 12:16:24 +0000 https://status.atomicwork.com/#aad90ed2c22cfa6a5382ae2492c02d686081ea9d7fac3102c2bc35c2ec142f63 Atom - Portal fullscreen - Chat went down https://status.atomicwork.com/ Sun, 08 Feb 2026 10:13:43 +0000 https://status.atomicwork.com/#f4da2877f4ed5722a418e853dc156cc6e92e3c7f613994b4b52173a3860fd511 Atom (UAG) - screen sharing recovered https://status.atomicwork.com/ Sun, 08 Feb 2026 10:10:03 +0000 https://status.atomicwork.com/#131770647049595b603667c11479414290a59bb9ee8ae4706351b21848af52ff Atom (UAG) - atom's voice response recovered https://status.atomicwork.com/ Sun, 08 Feb 2026 10:09:22 +0000 https://status.atomicwork.com/#e28ea8f37a4d06bdf4beda35a750350e975afe7a8105776d4ceea6f1ab51ec62 Atom (UAG) - user's voice input recovered https://status.atomicwork.com/ Sun, 08 Feb 2026 09:41:54 +0000 https://status.atomicwork.com/#f4da2877f4ed5722a418e853dc156cc6e92e3c7f613994b4b52173a3860fd511 Atom (UAG) - screen sharing went down https://status.atomicwork.com/ Sun, 08 Feb 2026 09:40:24 +0000 https://status.atomicwork.com/#131770647049595b603667c11479414290a59bb9ee8ae4706351b21848af52ff Atom (UAG) - atom's voice response went down https://status.atomicwork.com/ Sun, 08 Feb 2026 09:39:16 +0000 https://status.atomicwork.com/#e28ea8f37a4d06bdf4beda35a750350e975afe7a8105776d4ceea6f1ab51ec62 Atom (UAG) - user's voice input went down https://status.atomicwork.com/ Thu, 05 Feb 2026 11:30:43 +0000 https://status.atomicwork.com/#c7d5e52829adbbfe503b8fb134a6e176b42c9b6d54eba3a5802ddf87df8f02b4 Atom (Slack) recovered https://status.atomicwork.com/ Thu, 05 Feb 2026 11:00:57 +0000 https://status.atomicwork.com/#c7d5e52829adbbfe503b8fb134a6e176b42c9b6d54eba3a5802ddf87df8f02b4 Atom (Slack) went down https://status.atomicwork.com/incident/803138 Mon, 12 Jan 2026 18:00:00 -0000 https://status.atomicwork.com/incident/803138#4b582316a871521046a3f5b366188ca50aaf457643ef7c9ce9d6ffef29b86db9 Issue Resolved System performance has returned to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust. https://status.atomicwork.com/incident/782851 Tue, 09 Dec 2025 11:42:00 -0000 https://status.atomicwork.com/incident/782851#959b32939a47cbf8e289ae42d13993d3f569248a0b09a129ebf87c578a3eb256 This incident has been fully resolved, Atom UAG services and UAG portal full screen are now operating normally. Our engineers are continuing to monitor the system. We appreciate your patience and cooperation throughout the resolution process. https://status.atomicwork.com/incident/769309 Tue, 18 Nov 2025 15:30:00 -0000 https://status.atomicwork.com/incident/769309#ceac5aeb90e400eacd2c66fc268ce5af0708c039cac38c5754ebb9dfb88db681 We experienced an issue with the Microsoft Teams API that impacted Atom’s functionality. Atom’s availability on Teams has now returned to normal. https://status.atomicwork.com/incident/759607 Fri, 07 Nov 2025 05:15:00 -0000 https://status.atomicwork.com/incident/759607#8c05f01cd60cab147094223ba6bf9217b7fb4a19910b1ec51d0db4b1e726184d Atom interactions via slack should work normally. https://slack-status.com/2025-11-06 https://status.atomicwork.com/incident/759607 Fri, 07 Nov 2025 04:24:00 -0000 https://status.atomicwork.com/incident/759607#cc7ec8f4122db2c3fcc9edb2bc0ec9bfec2606a3197e61165904c2ca67342f00 Slack has implemented steps to mitigate connectivity and message delivery issues. Atom's services in slack should be functional now https://status.atomicwork.com/incident/759607 Fri, 07 Nov 2025 02:10:00 -0000 https://status.atomicwork.com/incident/759607#06ec018f0e15bf2fb26ab3a4327b83ee92668ad1a32ab9a352e7308152570ed2 Affect by: https://slack-status.com/2025-11-06 https://status.atomicwork.com/incident/754306 Sat, 01 Nov 2025 08:00:00 -0000 https://status.atomicwork.com/incident/754306#f5a9003caa365b95f13222eca575e44940cd2431e9d59aaa6f388cb422aebd62 We’ll be performing a **scheduled maintenance activity** on our database infrastructure to improve reliability and support new features. The maintenance window is scheduled for **08:00 AM UTC on 01 Nov 2025**, and we expect it to complete within **15–20 minutes**. Some functionalities may be temporarily affected. https://status.atomicwork.com/incident/747623 Mon, 20 Oct 2025 07:40:00 -0000 https://status.atomicwork.com/incident/747623#60ba20b0143da075536ef96d8fc745271a988505187337df6a58c9f561aef384 We’re currently experiencing intermittent service disruptions due to an ongoing AWS outage in the US-East-1 region. We understand the impact this may have on your operations and want to assure you that restoring stability remains our highest priority. Our team is closely monitoring AWS service health and actively implementing mitigation measures. While we don’t yet have a definitive ETA for full recovery, we’re committed to resolving this as quickly as possible and deeply appreciate your patience and understanding. https://status.atomicwork.com/incident/598696 Sun, 08 Jun 2025 02:30:51 -0000 https://status.atomicwork.com/incident/598696#0bdd38c9b63b236b2d023fcf713acecf263a6fa7f6498955bb2f4fe9d0fb98eb We're currently performing scheduled maintenance on our backend infrastructure in the US and EU Production environments. During this time, you may notice brief periods of slower performance in request creation. These optimisations are part of our ongoing commitment to deliver a faster and more reliable experience. https://status.atomicwork.com/incident/569588 Sun, 18 May 2025 06:00:00 -0000 https://status.atomicwork.com/incident/569588#c08663d6e42ceb781560f22be9a801a400c4b9c1140583bfc3148edadac49bd3 We're currently performing scheduled maintenance on our backend infrastructure in the US and EU Production environments. During this time, you may notice brief periods of slower performance in areas like search, data ingestion, and atom interactions. These optimisations are part of our ongoing commitment to deliver a faster and more reliable experience. Our team is working to complete the upgrade smoothly, and everything will be back to full speed shortly. Thank you for your patience! https://status.atomicwork.com/incident/555889 Sun, 04 May 2025 02:30:00 -0000 https://status.atomicwork.com/incident/555889#7776e750dc3bb30c46c3d0ccc8a59aac48e0578a5e1632e72df067efdf1158d0 We’re currently performing scheduled maintenance on our backend infrastructure in the US Production environment. During this time, you may notice brief periods of slower performance in areas like search, data loading, and real-time updates. These optimizations are part of our ongoing commitment to deliver a faster and more reliable experience. Our team is working to complete the upgrade smoothly, and everything will be back to full speed shortly. Thank you for your patience! https://status.atomicwork.com/incident/328216 Sat, 17 Feb 2024 16:30:00 -0000 https://status.atomicwork.com/incident/328216#65cd685946e9185d9354f873234b486edaea88250781ff0d0c839184ab382117 Database upgrades https://status.atomicwork.com/incident/328179 Sat, 17 Feb 2024 16:00:00 -0000 https://status.atomicwork.com/incident/328179#0cce3ace10cd22d20e3b66046a47e5a1dc39aae032be782a5bf909d91166f8bd Maintenance completed https://status.atomicwork.com/incident/328179 Sat, 17 Feb 2024 15:00:00 -0000 https://status.atomicwork.com/incident/328179#5d5d31161e91b833537f15fbd88c4242c72a7491e569ec924c2f596aeabe6fce Vector DB storage cluster is being upgraded.