Incidents reported on status page for Atomicwork Inc https://status.atomicwork.com/ https://d1lppblt9t2x15.cloudfront.net/logos/e485e8e9b17c12a9f8d250cf7788bdd4.png https://status.atomicwork.com/ en https://status.atomicwork.com/incident/918948 Tue, 09 Jun 2026 13:30:00 -0000 https://status.atomicwork.com/incident/918948#656da1de5bdfec7b0a48b0c68dcd80d529f970bc2a0fcdc50fd8f804c457b66d System performance has returned to normal within 5 mins, and all services are operating as expected. The intermittent failures caused by an upstream provider have been resolved. We appreciate your patience and understanding. https://status.atomicwork.com/ Wed, 03 Jun 2026 05:36:48 +0000 https://status.atomicwork.com/#83f0008fb090c5dd12a8c7f014a939795ca4e1faeb3efe4722522b7f9b20beeb Atomicwork recovered https://status.atomicwork.com/ Wed, 03 Jun 2026 05:28:55 +0000 https://status.atomicwork.com/#83f0008fb090c5dd12a8c7f014a939795ca4e1faeb3efe4722522b7f9b20beeb Atomicwork went down https://status.atomicwork.com/incident/907354 Thu, 28 May 2026 16:30:00 -0000 https://status.atomicwork.com/incident/907354#a7b3f80f6b56610102f8cca15bd62013219d4acccd6424b1cda33014c5330889 Resolved: Voice calls and screen sharing on Atom are now fully operational following resolution of the upstream provider issue. Thank you for your patience. we will continue to monitor actively. https://status.atomicwork.com/incident/907354 Thu, 28 May 2026 15:45:00 -0000 https://status.atomicwork.com/incident/907354#06012f397ec99a5b7eb35dd1e417cbf971069260a844c98a012cc83a2822c9b7 Update: Atom voice and screen share are now intermittently working - degraded performance rather than a full outage. We'll share updates as we have them. Thank you for your patience https://status.atomicwork.com/incident/907354 Thu, 28 May 2026 14:45:00 -0000 https://status.atomicwork.com/incident/907354#254e49e2fbd4ea2e0c4d0f58658824b8d8fda9c5c5f34f2832c3350643843dc1 We're currently experiencing degraded performance with voice and screen share features due to an issue with one of our upstream providers. Our team is actively monitoring the situation and working with the provider on a resolution. Other Atom services remain unaffected. We apologize for the inconvenience and will share updates as soon as we have more information. https://status.atomicwork.com/incident/895969 Thu, 14 May 2026 15:00:00 -0000 https://status.atomicwork.com/incident/895969#fae554a0837cfce8080504df424f8506b25ec8673ef744281b8c364cd8452f2a atom on slack is not operational https://status.atomicwork.com/incident/885847 Sat, 02 May 2026 18:26:00 -0000 https://status.atomicwork.com/incident/885847#33d18d238861230de669f09c478ab5a1ef2abc779ff582b8041c83362130989c The issue has been resolved and performance has returned to normal. Thank you for your patience. https://status.atomicwork.com/incident/885847 Sat, 02 May 2026 17:59:00 -0000 https://status.atomicwork.com/incident/885847#d405f39cb091b3992a663846d7a28d222291592fd180eaa97e1fc06e313d7127 Our team is still working to resolve the issue causing slower performance. We will share another update soon. Thank you for your patience. https://status.atomicwork.com/incident/885847 Sat, 02 May 2026 16:35:00 -0000 https://status.atomicwork.com/incident/885847#66655dfe381f709e9ecd9edc1ec707f1e95e685c20dfd8dee93531f90d2cd41c Our team is still working to resolve the issue causing slower performance. We will share another update soon. Thank you for your patience. https://status.atomicwork.com/incident/885847 Sat, 02 May 2026 16:03:00 -0000 https://status.atomicwork.com/incident/885847#7556340d376893438062f4ecd20809b49067fd060baa1a349242ab1f26f77a2b Our team is still working to resolve the issue causing slower performance. Some users may continue to experience delays. We will share another update soon. Thank you for your patience. https://status.atomicwork.com/incident/885847 Sat, 02 May 2026 15:31:00 -0000 https://status.atomicwork.com/incident/885847#b89f0896ccea57d0c019535908e0fcadf7dfbe13417c7e2d30f0d2fbc8d57d42 Our team is still working to resolve the issue causing slower performance. Some users may continue to experience delays. We will share another update soon. Thank you for your patience. https://status.atomicwork.com/incident/885847 Sat, 02 May 2026 15:00:00 -0000 https://status.atomicwork.com/incident/885847#0de0146e7be376eb6b82660c268baba1475f0aa3ab5deed997457d11613b1ab7 We are continuing to investigate the issue causing degraded performance. Some users may still experience slow response times. We’ll share another update shortly. https://status.atomicwork.com/incident/885847 Sat, 02 May 2026 13:49:00 -0000 https://status.atomicwork.com/incident/885847#60a3a99235969471681ac6b3523a49da16eae0f0196ab42f83d66c84a8b24924 Email delivery and processing is delayed, we are actively working on resolving the issue https://status.atomicwork.com/incident/882872 Mon, 27 Apr 2026 23:15:00 -0000 https://status.atomicwork.com/incident/882872#4ba17b12fbe7d04b610839a10a0ef8ad789708c944a10fce42ed66ca0890c899 Issue is resolved. We are observing recovery in all services. https://status.atomicwork.com/incident/882872 Mon, 27 Apr 2026 23:05:00 -0000 https://status.atomicwork.com/incident/882872#d2269b9dc77aed91a0639ff5492d1b75ef51829cc7c02fe6fc56b3315dc7881b We have identified the root cause of the issue. It will be resolved within 10-15 minutes. Thanks for your patience! https://status.atomicwork.com/incident/882872 Mon, 27 Apr 2026 22:35:00 -0000 https://status.atomicwork.com/incident/882872#86554c03bba44eabf8a8b00928e71467a9bdabf46053a6c7af1073eb371d2fd6 AI assistant, ticket automation, responses, and intelligent routing are affected. We are actively investigating the issue. Sorry for the inconvenience caused. https://status.atomicwork.com/incident/878864 Sun, 26 Apr 2026 04:30:00 -0000 https://status.atomicwork.com/incident/878864#015262517dd48d13b4ece49f5ddaac90977701bbd4ccecc15253928bbdc44789 Scheduled Maintenance: EU Database Infrastructure Upgrade We are performing a planned infrastructure upgrade on our database layer to improve our system. During this maintenance window, the Portal and Atom services may experience a brief interruption of approximately 1 minutes. https://status.atomicwork.com/incident/856549 Tue, 24 Mar 2026 19:37:00 -0000 https://status.atomicwork.com/incident/856549#8892f79b8710567e09392d6c02e68f478c7bfd9fca6b03944f8fff0cfd375a8b "Issue Resolved System performance has returned back to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust." https://status.atomicwork.com/ Tue, 24 Mar 2026 19:20:13 +0000 https://status.atomicwork.com/#ebaccd0bb9c3e813d42155cbc30985f6f07e7c1cfafea5af72e5805a0cfe2bf4 Teams atom recovered https://status.atomicwork.com/ Tue, 24 Mar 2026 17:50:23 +0000 https://status.atomicwork.com/#ebaccd0bb9c3e813d42155cbc30985f6f07e7c1cfafea5af72e5805a0cfe2bf4 Teams atom went down https://status.atomicwork.com/incident/856549 Tue, 24 Mar 2026 16:20:00 -0000 https://status.atomicwork.com/incident/856549#dd06f27c4b0b562d1d361e1914d8551ecbdfd323f7d7d82d4bef8c660f91ebcd We are observing intermittent delays and failures in Atom's ability to respond to messages sent via Microsoft Teams. This is caused by timeouts when communicating with Microsoft's Teams Bot Framework messaging service. Interactions with Atom via Slack, Web, and the self-service portal are not affected. https://status.atomicwork.com/incident/845961 Tue, 10 Mar 2026 10:47:00 -0000 https://status.atomicwork.com/incident/845961#ec1c764297826c0660297c70f4e6e4005f984df227987b5b1d8513fc093f390c Issue is resolved. Atom is working again. https://status.atomicwork.com/incident/845961 Tue, 10 Mar 2026 10:15:00 -0000 https://status.atomicwork.com/incident/845961#346dcaa82aee097d53e3f8ec5d705fc700699163ca3445db4be12b41ed43759b One of our third party dependency is experiencing some degraded performance. We will keep you updated. https://status.atomicwork.com/incident/841694 Sat, 07 Mar 2026 06:17:00 -0000 https://status.atomicwork.com/incident/841694#55f3b9045daeddf4851bbf52a04735c4bb3a4444ab8b1e78f1a344eb163936a8 Issue Resolved System performance has returned to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust." https://status.atomicwork.com/incident/841694 Thu, 05 Mar 2026 20:06:00 -0000 https://status.atomicwork.com/incident/841694#7cd3c52b363e79f9741860661b660163d55559192a73396b24a22b45b5094a65 "Performance Degradation Notice We are currently experiencing slower than usual performance for some users. Our teams are investigating and working to restore normal service as quickly as possible. We appreciate your patience and will provide updates as we progress. " https://status.atomicwork.com/incident/824558 Sun, 15 Feb 2026 06:30:57 -0000 https://status.atomicwork.com/incident/824558#91e35898a10a03e80e6c520bbcfa71ef70322b1df9044dd0ab0198436071bea5 We’re upgrading our infrastructure to improve reliability and support new features as we scale. You may experience brief interruptions when using the Portal or Atom for about 5–10 minutes during this window. https://status.atomicwork.com/incident/823713 Thu, 12 Feb 2026 19:47:00 -0000 https://status.atomicwork.com/incident/823713#f60e5ce1af65b9c907d74129adbaca9fae5fe119448c1f24909d792c43d4bec1 "Issue Resolved System performance has returned to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust." https://status.atomicwork.com/incident/803138 Mon, 12 Jan 2026 18:00:00 -0000 https://status.atomicwork.com/incident/803138#4b582316a871521046a3f5b366188ca50aaf457643ef7c9ce9d6ffef29b86db9 Issue Resolved System performance has returned to normal and all services are operating as expected. We appreciate your patience and understanding while we worked to resolve the issue. Thank you for your continued trust. https://status.atomicwork.com/incident/782851 Tue, 09 Dec 2025 11:42:00 -0000 https://status.atomicwork.com/incident/782851#959b32939a47cbf8e289ae42d13993d3f569248a0b09a129ebf87c578a3eb256 This incident has been fully resolved, Atom UAG services and UAG portal full screen are now operating normally. Our engineers are continuing to monitor the system. We appreciate your patience and cooperation throughout the resolution process. https://status.atomicwork.com/incident/769309 Tue, 18 Nov 2025 15:30:00 -0000 https://status.atomicwork.com/incident/769309#ceac5aeb90e400eacd2c66fc268ce5af0708c039cac38c5754ebb9dfb88db681 We experienced an issue with the Microsoft Teams API that impacted Atom’s functionality. Atom’s availability on Teams has now returned to normal. https://status.atomicwork.com/incident/759607 Fri, 07 Nov 2025 05:15:00 -0000 https://status.atomicwork.com/incident/759607#8c05f01cd60cab147094223ba6bf9217b7fb4a19910b1ec51d0db4b1e726184d Atom interactions via slack should work normally. https://slack-status.com/2025-11-06 https://status.atomicwork.com/incident/759607 Fri, 07 Nov 2025 04:24:00 -0000 https://status.atomicwork.com/incident/759607#cc7ec8f4122db2c3fcc9edb2bc0ec9bfec2606a3197e61165904c2ca67342f00 Slack has implemented steps to mitigate connectivity and message delivery issues. Atom's services in slack should be functional now https://status.atomicwork.com/incident/759607 Fri, 07 Nov 2025 02:10:00 -0000 https://status.atomicwork.com/incident/759607#06ec018f0e15bf2fb26ab3a4327b83ee92668ad1a32ab9a352e7308152570ed2 Affect by: https://slack-status.com/2025-11-06 https://status.atomicwork.com/incident/754306 Sat, 01 Nov 2025 08:00:00 -0000 https://status.atomicwork.com/incident/754306#f5a9003caa365b95f13222eca575e44940cd2431e9d59aaa6f388cb422aebd62 We’ll be performing a **scheduled maintenance activity** on our database infrastructure to improve reliability and support new features. The maintenance window is scheduled for **08:00 AM UTC on 01 Nov 2025**, and we expect it to complete within **15–20 minutes**. Some functionalities may be temporarily affected. https://status.atomicwork.com/incident/747623 Mon, 20 Oct 2025 07:40:00 -0000 https://status.atomicwork.com/incident/747623#60ba20b0143da075536ef96d8fc745271a988505187337df6a58c9f561aef384 We’re currently experiencing intermittent service disruptions due to an ongoing AWS outage in the US-East-1 region. We understand the impact this may have on your operations and want to assure you that restoring stability remains our highest priority. Our team is closely monitoring AWS service health and actively implementing mitigation measures. While we don’t yet have a definitive ETA for full recovery, we’re committed to resolving this as quickly as possible and deeply appreciate your patience and understanding. https://status.atomicwork.com/incident/598696 Sun, 08 Jun 2025 02:30:51 -0000 https://status.atomicwork.com/incident/598696#0bdd38c9b63b236b2d023fcf713acecf263a6fa7f6498955bb2f4fe9d0fb98eb We're currently performing scheduled maintenance on our backend infrastructure in the US and EU Production environments. During this time, you may notice brief periods of slower performance in request creation. These optimisations are part of our ongoing commitment to deliver a faster and more reliable experience. https://status.atomicwork.com/incident/569588 Sun, 18 May 2025 06:00:00 -0000 https://status.atomicwork.com/incident/569588#c08663d6e42ceb781560f22be9a801a400c4b9c1140583bfc3148edadac49bd3 We're currently performing scheduled maintenance on our backend infrastructure in the US and EU Production environments. During this time, you may notice brief periods of slower performance in areas like search, data ingestion, and atom interactions. These optimisations are part of our ongoing commitment to deliver a faster and more reliable experience. Our team is working to complete the upgrade smoothly, and everything will be back to full speed shortly. Thank you for your patience! https://status.atomicwork.com/incident/555889 Sun, 04 May 2025 02:30:00 -0000 https://status.atomicwork.com/incident/555889#7776e750dc3bb30c46c3d0ccc8a59aac48e0578a5e1632e72df067efdf1158d0 We’re currently performing scheduled maintenance on our backend infrastructure in the US Production environment. During this time, you may notice brief periods of slower performance in areas like search, data loading, and real-time updates. These optimizations are part of our ongoing commitment to deliver a faster and more reliable experience. Our team is working to complete the upgrade smoothly, and everything will be back to full speed shortly. Thank you for your patience! https://status.atomicwork.com/incident/328216 Sat, 17 Feb 2024 16:30:00 -0000 https://status.atomicwork.com/incident/328216#65cd685946e9185d9354f873234b486edaea88250781ff0d0c839184ab382117 Database upgrades https://status.atomicwork.com/incident/328179 Sat, 17 Feb 2024 16:00:00 -0000 https://status.atomicwork.com/incident/328179#0cce3ace10cd22d20e3b66046a47e5a1dc39aae032be782a5bf909d91166f8bd Maintenance completed https://status.atomicwork.com/incident/328179 Sat, 17 Feb 2024 15:00:00 -0000 https://status.atomicwork.com/incident/328179#5d5d31161e91b833537f15fbd88c4242c72a7491e569ec924c2f596aeabe6fce Vector DB storage cluster is being upgraded.