AI Services were degraded and some customers have faced capacity issues
Resolved
Apr 27, 2026 at 11:15pm UTC
Issue is resolved. We are observing recovery in all services.
Affected services
Atom (Slack)
Atom (UAG)
Atom (UAG) - chat
Atom (UAG) - user's voice input
Atom (UAG) - atom's voice response
Atom (UAG) - screen sharing
Atom - Portal fullscreen
Atom - Portal fullscreen - Chat
Teams atom
Atom (Slack)
Atom (UAG) - chat
Atom (UAG) - user's voice input
Atom (UAG) - voice button
Atom (UAG) - screen sharing
Atom (UAG) - atom's voice response
Atom - Portal fullscreen
Atom - Portal fullscreen - Chat
Updated
Apr 27, 2026 at 11:05pm UTC
We have identified the root cause of the issue. It will be resolved within 10-15 minutes. Thanks for your patience!
Affected services
Atom (Slack)
Atom (UAG)
Atom (UAG) - chat
Atom (UAG) - user's voice input
Atom (UAG) - atom's voice response
Atom (UAG) - screen sharing
Atom - Portal fullscreen
Atom - Portal fullscreen - Chat
Teams atom
Atom (Slack)
Atom (UAG) - chat
Atom (UAG) - user's voice input
Atom (UAG) - voice button
Atom (UAG) - screen sharing
Atom (UAG) - atom's voice response
Atom - Portal fullscreen
Atom - Portal fullscreen - Chat
Created
Apr 27, 2026 at 10:35pm UTC
AI assistant, ticket automation, responses, and intelligent routing are affected. We are actively investigating the issue. Sorry for the inconvenience caused.
Affected services
Atom (Slack)
Atom (UAG)
Atom (UAG) - chat
Atom (UAG) - user's voice input
Atom (UAG) - atom's voice response
Atom (UAG) - screen sharing
Atom - Portal fullscreen
Atom - Portal fullscreen - Chat
Teams atom
Atom (Slack)
Atom (UAG) - chat
Atom (UAG) - user's voice input
Atom (UAG) - voice button
Atom (UAG) - screen sharing
Atom (UAG) - atom's voice response
Atom - Portal fullscreen
Atom - Portal fullscreen - Chat